Imagine a promising young MSP, partnered with AWS and brimming with potential, yet struggling to keep its head above water. Drowning in a sea of client demands, they lacked the systems and processes to effectively manage projects, track work, and invoice accurately. This is where we stepped in.
Challenge: Navigating Chaos Without Delivery Processes
Our client, a technology-focused startup MSP, was facing growing pains. Their ad-hoc approach to project delivery led to inefficiencies, inconsistent client experiences, and a heavy administrative burden on the founders. Without a clear system for managing projects, tracking time, and allocating resources, they were losing valuable time and money, hindering their ability to scale and grow.
Our Solution: Establishing Order with Work Management and Fractional PM Services
We partnered with our client to implement a two-pronged solution:
Work Management System: We introduced a robust work management platform that provided much-needed structure and organization. This included:
Formalized project planning processes with clear milestones and deliverables.
Centralized tracking of projects, tasks, issues, and risks, ensuring everyone was on the same page.
Integrated time tracking to improve accuracy in invoicing and resource allocation.
Fractional Project Management: To provide immediate support and expertise, we offered fractional project management services. This involved:
Leading project planning sessions
Managing timelines and budgets
Communicating with clients
Mitigating risks.
Leveraging a hybrid-approach of waterfall and agile methodologies
Delivering Value, Driving Growth
Optimized AWS SQL Instances: By reconfiguring and resizing AWS SQL instances client, we achieved a $6,000 reduction in monthly costs, translating to $72,000 in annual savings.
With these solutions in place, our client was able to deliver a range of high-value projects for their clients, including:
Streamlined AWS Environment: We simplified a complex AWS setup for one client, improving supportability, reducing maintenance and licensing costs, and increasing resiliency through automation and best practices. This included migrating from and decommissioning a costly AWS-based VMware environment.
Optimized AWS SQL Instances: By reconfiguring and resizing AWS SQL instances client, we achieved a $6,000 reduction in monthly costs, translating to $72,000 in annual savings.
Enhanced Security: We implemented Okta for identity and multi-factor authentication, replacing an outdated system, and integrated Proofpoint email security with Microsoft O365 to bolster communication security.
Seamless Managed Services: We facilitated the onboarding of managed services to monitor AWS environments and backups, acting as an escalation point to ensure smooth operations.
Results: Unlocking Growth and Efficiency
Empowered Founders:Â By offloading project management responsibilities, the founders were free to focus on strategic initiatives and business growth.
Our collaboration with our client yielded significant and measurable results:
Increased Efficiency: Streamlined processes allowed for better project tracking, accurate invoicing, and reduced administrative overhead.
Boosted Revenue: The MSP was able to effectively monetize new service offerings and deliver projects with greater efficiency.
Improved Client Satisfaction: Clients benefited from optimized cloud infrastructure, enhanced security, and cost savings, leading to stronger relationships.
Empowered Founders: By offloading project management responsibilities, the founders were free to focus on strategic initiatives and business growth.
Impact at a Glance:
$90,000 Annual Savings: Through various cloud optimization initiatives, including the AWS SQL instance resizing and migration from VMWare, we helped the MSP's clients achieve significant cost reductions.
Reduced Operational Costs: Simplifying the AWS environment and decommissioning legacy systems resulted in ongoing operational cost savings.
Strengthened Client Relationships: Delivering tangible value through improved infrastructure, enhanced security, and cost-effective solutions fostered stronger client relationships.
 $90,000 Annual Savings: Through various cloud optimization initiatives, including the AWS SQL instance resizing and migration from VMWare, we helped the MSP's clients achieve significant cost reductions.
By providing the necessary tools, processes, and expertise, we empowered our client to overcome their operational challenges, deliver exceptional client service, and achieve sustainable growth.
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